
Pastors are trained to help. We hear a problem, and our minds start drafting the solution before the other person finishes the sentence.
But Scripture reminds us there’s a kind of “help” that actually harms: answering before listening. God doesn’t just call you to be a fixer; he calls you to be present, to feel someone’s pain before you try to solve it.
A surprising part of pastoral care is that people often aren’t asking for a plan first. They’re asking to be heard. To know you’re with them in the grief, the confusion, the fear.
John 11 is one of the clearest pictures of this in Jesus’ own ministry. Jesus already knew where the story was going. He wasn’t confused about Lazarus. He wasn’t powerless. He had the miracle in mind.
And still—when he arrived and saw Mary weeping, and saw the people around her weeping—he didn’t rush past their tears to get to the solution.
“Jesus saw her weeping, and he saw how the people with her were weeping also; his heart was touched, and he was deeply moved. . . . Jesus wept” (John 11:33–35 GNT).
Jesus entered their pain before he ended it.
That’s not weakness. That’s love.
This week, if someone brings you something heavy, consider giving them this gift first: unhurried attention. Let them say it all the way, out loud. Ask one more question. Reflect back what you’re hearing. And if you already know what you want to say, hold it for a moment.
Your ears can be one of God’s healing tools.







