How do I place a return?

Please contact a customer care representative at (800) 600-5004 or email us at DailyHope@pastorrick.com to request a Return Authorization number (RA) and special return instructions. Returns are subject to approval and have the following guidelines:

• You are responsible to pay for the shipping cost of the return. We recommend using a shipping method that you can track, as we are not responsible for lost or damaged shipments.

• New and unopened merchandise may be returned within 60 days of purchase with a receipt for a refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.

• Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.

• No returns of any type will be accepted without an RA number.

What products are non-returnable and non-refundable?

International orders, discontinued products, sale items, DVDs, CDs, and downloadable resources are non-returnable and non-refundable. We are unable to replace lost, stolen, or misplaced items.

What should I do if I receive a damaged/wrong product?

If you received a defective, damaged, or incorrectly shipped item from us, please call us at (800)-600-5004 or email us at DailyHope@pastorrick.com so that we can fix this for you! We will gladly work with you to provide a solution.

When will I receive my refund?

Please allow 2 to 4 weeks for refund processing following our receipt of the returned item(s). Your refund will be credited back to the same payment method used to make the original purchase.