
You can fill a room every weekend and still wonder whether anything is really happening. People show up, sing, listen, and head home. The question that follows you on the drive back is the one that matters most: Is any of this actually making disciples?
The crowd is not the goal. Disciples are.
So here's the question that should drive everything you do: What is your strategy to turn the crowd into a core?
At Saddleback, we answered that in one breath. We bring them in, build them up, train them, and send them out.
We bring them in to membership. We build them up to maturity. We train them for ministry. We send them out as missionaries. That's the whole ballgame in four sentences, and we pictured it on a baseball diamond so anyone could grasp it.
That's the version the whole church needs. But if you're a leader, four sentences aren't enough. You need to understand the 10 steps that actually move a person around the bases, from first curiosity about Christ to a leader sent out on mission. Here they are.
1. Explore — Help your community investigate Christ.
The first step in any ministry is to get your community curious enough to investigate Christ. Jesus' first words to his disciples were simple: "Come and see" (John 1:39 GNT).
Everything starts there. Ask yourself: What events, programs, and tools are we using to help people explore who Christ is?
In our children's ministry, it was a fun community gathering for kids, an easy, non-threatening way to tell the community, "Come check us out. We're not freaks or kooks. There's something real here." When our music ministry put on a concert out in the community, that was a come-and-see moment too. We're inviting people who aren't ready for church yet to take one low-pressure, positive step toward Christ. You can do that through advertising, community events, and programs that lower the bar to a first look.
2. Enlighten — Turn on the light of salvation.
This is the salvation step, where we introduce the crowd to a relationship with Christ. Paul prayed, "I ask that your minds may be opened to see his light" (Ephesians 1:18 GNT).
That was my only job on Sunday morning: to turn on the light. I wanted people walking out saying, "Oh, that's what life is all about. That's what Christianity is all about. That's what Jesus is all about." Through the music and the message, we worked to replace people's wrong assumptions about Christianity with the truth.
Jesus said, "I am the light of the world" (John 8:12 GNT). When the light comes on in someone's life, that's as good a description of salvation as being born again. I've been enlightened. I've seen the light. I've come to know Christ.
3. Enlist — Move new believers into the family.
Once someone becomes a believer, we don't leave them standing alone in the crowd. Every believer needs a family. "In Christ we, though many, form one body, and each member belongs to all the others" (Romans 12:5 NIV).
So the next step is membership. Ask yourself: How are we moving the Christians in our ministry into real belonging?
The payoff is real. A woman came up to me one time after our membership class (CLASS 101) and said, "I was so embarrassed. I'd been coming for a couple of years and never taken it. I never understood why membership mattered until tonight, and I'm so glad I'm here."
4. Edify — Make growth intentional, not incidental.
Now we lead members to commit to spiritual growth. For a lot of churches, membership is the finish line. You're on the roll, and that's it. They assume that if people just hang around, they'll grow.
In a church that takes discipleship seriously, we don't assume anything. Growth is intentional, not incidental. We pursued it through planned programs like small groups, our spiritual-growth class (CLASS 201), and other Bible studies, thinking hard about the character and conduct we wanted to see. We taught people to become self-feeders, where they learned about the habits that lead to spiritual growth (such as a regular quiet time).
That's why we measured it. I was never satisfied just knowing how many people showed up. I wanted to know whether lives were actually changing, whether more of our people were having a quiet time, sharing Christ, and getting into a small group than the year before. That's still the right question for your ministry: Are we getting the job done?
5. Examine — Help people discover how God shaped them.
After someone is growing, we help them find their place. In our ministry-discovery class (CLASS 301) we interviewed people for ministry based on their SHAPE: their spiritual gifts, heart, abilities, personality, and experiences. Paul's counsel fits perfectly: "Your thoughts should lead you to use good judgment based on what God has given each of you as believers" (Romans 12:3 GW).
This might be the step I get most excited about, because so few churches do it. The institutional approach starts with empty slots: "We need more Sunday school workers, so go recruit some." We start with the person and ask, "How has God made you?" Then we help them find a ministry that fits.
The goal was never to plug programs. The goal is to develop disciples; the programs just help us do it.
6. Employ — Place people where their SHAPE fits.
Once we've examined people and helped them discover their SHAPE, we place each one in a ministry that fits who they are. "Each one, as a good manager of God's different gifts, must use for the good of others the special gift he has received from God" (1 Peter 4:10 GNT).
Notice the purpose of a spiritual gift. It isn't for my own benefit. It's for the other person.
7. Equip — Train them on the job, not on the sidelines.
Now your job shifts. As you examine people and move them into ministry, your task as a staff member is to equip them, not to do the work yourself. Why? "So that the person who serves God may be fully qualified and equipped to do every kind of good deed" (2 Timothy 3:17 GNT). We did this through monthly, on-the-job ministry training.
Here's where we were different. We didn't pile up pre-service training, because on-the-job training matters far more. The person who wants a 30-week course before they'll lift a finger isn't a minister yet; they're a professional student. By the time most people finish all the hoops, they've lost their fire.
All you need to start a ministry is a SHAPE. Your spiritual gifts, heart, abilities, personality, and experiences have already equipped you to begin. People are more teachable once they're in the work anyway. They finally know which questions to ask. So get them in, and let the training sharpen their skills along the way.
8. Endorse — Commission and affirm your lay ministers.
We commissioned and affirmed our lay ministers in front of the people they served alongside. We made it a monthly feature, ending each training session with a commissioning for everyone moving into ministry and into the core.
We recognized them, handed them a name tag with their lay ministry printed underneath, laid hands on them, and prayed over them personally. People wept, deeply moved. Don't underestimate what it means to a person to be affirmed and sent.
9. Encourage — Keep the fire of the Spirit burning.
After people are sent out, they need continuous support through communication, recognition, and awards. "Let us have real warm affection for one another . . . and a willingness to let the other man have the credit . . . and let us keep the fires of the spirit burning as we do our work for God" (Romans 12:10-11 PHILLIPS).
That's part of your job description: keep the fire of the Spirit burning in everyone who serves alongside you.
10. Evaluate — Give honest feedback that produces excellence.
The final step is accountability, the feedback that produces excellence. "Have confidence in your leaders and submit to their authority, because they keep watch over you as those who must give an account" (Hebrews 13:17 NIV).
That verse is talking about you. As a church leader, you will give an account to God for how well you cared for the souls serving under you. That's not a responsibility to take lightly.
People deserve feedback. It's the only way any of us learns, and that includes the hard kind of feedback. People left in the dark are far more nervous than people who are being told the truth. So lead them, love them, and train them through honest feedback.
So keep running the bases
The whole church only needs four sentences: Bring them in. Build them up. Train them. Send them out. But, as a church leader, you carry the ten steps that are behind those four sentences.
So keep asking the question every week: How am I moving people from a crowd to a core? Most churches get stuck on a single base—stopping after they’ve brought people in or built them up, but never rounding the bases to send them out. Don't settle for one base.